It’s my first trip, what do I do?
Open the app, click “I’m at the car”. Please watch this video for a tutorial on using vehicles.
How do I start the car?
To start the car, press the brake AND the power button at the same time. The vehicle makes very little noise but will read “Ready” on the gauge cluster/dash.
What happens if there is a problem with the car while driving or during my trip after I parked the car at my destination?
In each car attached to the charge card, there is a Roadside Assistance card. Call 1 (866) 494-7227 and select option 3 to speak with an agent to report the issue. You can also call the number on the back of your ZipCard for assistance.
The car is damaged or untidy.
During your reservation, use the Zipcar App "Report" button located in the drive tab. Take and upload photos of vehicle, write a description of the condition of the vehicle, and request service. This can only happen during an active reservation.
I was in a car accident.
Make sure you and your passengers are safe, then report the accident to Zipcar by phone at 1-866-494-7227. Take photos of the accident and relevant information and complete the incident report sent to your email by Zipcar.
What happens if the car needs to be towed?
If during a reservation you encounter difficulties that lead to an immobile vehicle, you should contact Zipcar immediately at 866 494-7227. Zipcar representatives will give you further instructions and dispatch their preferred towing company. If you are unable to stay with the car until the Tow Truck driver arrives, call 916 345-6508 and leave a message with our answering service. Members who do not contact Zipcar and have an OCCS vehicle towed from a private company or through their personal insurance will NOT have their towing costs reimbursed.
