1. How do I register for Online Services? | 1. How do I register for Online Services? | <p></p><p>When you click on the “Online Services Portal” button above, you'll be redirected to a new screen. Click on “register” and follow the prompts. Additional instructions can be found in our <a href="/StationarySources/Documents/Online%20Services%20Quick%20Start%20Guide%20Registration%2020240903%20FINAL.pdf">Quick Start Guide: Registration</a>.</p> |
2. I am a permit holder. Can I still submit paper applications? | 2. I am a permit holder. Can I still submit paper applications? | <p><span dir="ltr">Permit holders can submit paper applications until August 23, 2024. Note that payments must be received with the application or it will be returned.</span></p> |
3. I am an asbestos customer. Can I still submit paper applications? | 3. I am an asbestos customer. Can I still submit paper applications? | <p></p><p>Yes. Please contact our Asbestos Program staff at 279-207-1122 (option 6) for alternatives to submitting an application through the Online Services Portal.</p> |
4. How do I see my invoices, notices, or receipts? | 4. How do I see my invoices, notices, or receipts? | <p>When you register and log in, you can view and print your invoices, notices, and receipts by clicking on “Bills & Payments” in the navigation bar. Please email<br><a href="mailto:frontoffice@airquality.org" target="_blank">frontoffice@airquality.org</a> if you need help printing a hard copy of your receipt.</p> |
5. What should I do if my payment is declined? | 5. What should I do if my payment is declined? | <p>If your payment is declined when using a valid form of payment, please contact us (279) 207-1122 for additional troubleshooting support.</p> |
6. I forgot my password. How do I reset this? | 6. I forgot my password. How do I reset this? | <p>To reset your password, click on “Forgot Password?” at the bottom of the login page for the Online Services Portal (link) and enter your email when prompted. You’ll see a message stating your password has been reset, and an email with a temporary password will be sent to you. Follow the instructions in the email to finish resetting your password.<br><br>Note: If you do not receive the password reset email within 15 minutes, please check your Junk or Spam folder. The email will be sent from Sac Metro Air District Online Services (noreply@woodardcurran.io) and will have the subject line “Sac Metro Air District Password Reset”.</p> |
7. I've looked through the FAQs, Quick Start Guide for Registration, and Troubleshooting Tips and Tricks. What if I still have questions? | 7. I've looked through the FAQs, Quick Start Guide for Registration, and Troubleshooting Tips and Tricks. What if I still have questions? | <p>If you have additional questions about our Online Services, you can contact us at (279) 207-1122.</p> |